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As per order of Ministry of Transport of the Russian Federation No.473 dated December 19, 2013 «On Approval of Rules for Transportation of Passengers, Luggage, and Cargo Luggage by Railroad Transport» (registered by the Ministry of Justice of the Russian Federation with No.33244 on July 24, 2014) clause 98, unused passenger ticket for single journey on suburban train without indication of specific seat is not subject to refund, with the exception of cases of unplanned suspension of such train service for a period longer than one hour.Unused passenger ticket for single journey on suburban train without indication of specific seat is subject to refund only in case of unplanned suspension of such train service at the station of origin for passenger. Participating in the Program means that the Participant has familiarized and agreed with all terms and conditions of these Rules. These Rules constitute a public offer in accordance to Clause 2, Article 437 of Civil Code of the Russian Federation, and shall be located at Program Operator website. In accordance to sub-Clause 3.1.7 of these Rules, personal information of Program Participants is stored, processed, and utilized for the purposes of Program functioning, and can be utilized by Program Operator to conduct advertising and marketing activities, and also to send informational messages about the Program, in case Program Participant agrees to receive such messages. The scope of the Program may be widened by attracting Partners, such as: airlines, hotels, etc., of which the Program Participants will be duly informed. Program points are virtual conditional accounting unit in the Program.In the framework of Program, customer activities before joining the Program, and equally activities in the period between the date of withdrawal from the Program, and the date of restitution in the Program, shall not be considered. Information on the amount of points, together with points scoring conditions, shall be available in User Account of Program Participant on the website of Program Operator. AEROEXPRESS reserves the right to introduce changes and additions to the present Rules on a unilateral basis and at any time. AEROEXPRESS reserves the right to cancel or change the whole Program, or part thereof, at any time, both upon prior notice, and without it.They can be used for payment in 20 minutes through a user account. Program Participant shall be responsible for timely notification of Program operator about changes of his/her personal and contact details. Changing personal details (date of birth) can be executed only by Program Operator, upon receipt of request from Program Participant through Feedback form, with attachment of scanned (photo) personal identification document (passport, drivers license), and indication of Login and telephone number. Program Participants can change contact details (mobile telephone number and e-mail address for correspondence) independently via their User Accounts. Program Participant undertakes to follow the Rules and conditions of the Program, together with timeframes stipulated by the Program. The commencement date of these Rules shall be the date of their publication on Program Operator website. Any disputes arising in the process of Program implementation shall be considered in Moscow, Russian Federation. Any issues related to Program participation and not stipulated under these Rules, shall be solved under the complaint procedure, and are governed by effective legislation of the Russian Federation. In case of breach by any Program Participant of Rules and conditions of Program participation, and also of railway transport safety regulations, AEROEXPRESS reserves the right to block the User Account of related Program Participant for any length of time, cancel all points accrued, and terminate the User Account of Program Participant.

All points accrued under that primary Login up to this date shall be automatically cancelled, and shall not be subject to restitution. At registration, Program Participant provides his/her e-mail address and mobile telephone number for receiving information sent by Program Operator. In the process of registration, Participant may give his/her consent to receive informational mailings about the Program, and advertising and marketing materials, by putting a «tick» in a corresponding field. The starting date of Program participation shall be of the date of registration in the Program through User Account. To access this User Account, Program Participant needs to provide Login and password. User Account and accrued points cannot be joined with User Account and points of other Program Participant, or Participants of other loyalty Programs.TAIS shall provide systems' accessibility of 99,0%.Error is a situation when functions described in the documentation do not work as set forth in the documentation.Upon newly revised edition of Rules coming into effect, Participant’s behaviour aimed at scoring points shall be considered declaration of assent of such Participant with new edition of the Rules. Accrual and writing-off of points takes place upon undertaking certain actions by Participant.Points cannot be exchanged into monetary equivalent, or transferred, or sold to any other party; Ticket is a document certifying conclusion of transport contract between Aeroexpress LLC and passenger, ticket for journey in trains of Aeroexpress LLC under one of the following tariffs: «Standard», «Business» or «Return»; Website of Program Operator is informational resource of Program, which is located online at the following address: Order is a ticket or several tickets paid for by the client at any one time.

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