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I jumped on the phone to contact 1800flowers and spoke with one girl who was too busy trying to read a script then to get to the bottom of the problem.
She out me on hold multiple times and then finally got back on the line to tell me that she contacted the florist in Iowa and that they, “Tried to deliver the flowers to the funeral home on Saturday, but the funeral home told them that they would not accept the flowers until the day of the service!
I told the Supervisor that I don’t care what the reason was, but they needed to be delivered within the hour.
He went back to say that the funeral home declined to accept the flowers.
I told her that wasn’t an option, so she said, “ok, I’ll cancel the order”. I called to follow up and the Rep told me that it appeared the florist wasn’t able to make deliveries, should they reroute them for different day or address. The lack of empathy and responsibility taken from 1-800 flowers is unacceptable!!! Reply I have never been more disappointed with a Company than I am with 1800Flowers.
After being strung along by their Customer Service reps who promised a redelivery that never happened, I gave up. I called to follow up and the Rep told me that it appeared the florist wasn’t able to make deliveries, should they reroute them for different day or address. The lack of empathy and responsibility taken from 1-800 flowers is unacceptable!!! Reply I paid extra to ensure a morning delivery for a funeral.
Reply I’m really confused as to why all of these complaints have not been handled. I ordered flowers for a family members funeral on Friday morning at 9am. I ordered the large Pink & White Sympathy Standing Spray to be delivered on Saturday, 3/24/2018 in Fort Madison, Iowa. The private viewing was on Sunday at noon, so I wanted to ensure that they would be at the funeral home on time.
Sunday morning at 11am, my father contacted me to ask where the flowers were from our family.
He turned around and told me that the LOCAL FLORIST WAS CLOSED ON SUNDAY AND COULDN’T DELIVER THEM!
So, the entire time they were lying about delivering the flowers, lied about the funeral home phone number not working and now they flower shop wasn’t even OPEN!!!