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When I look at the reviews since AT&T took over, there was 15,167 complaints where some were the same as I described.I found some comments that said these problems have been going on for the last six months.I was told a recovery box would be sent and I would receive it in 5 to 7 working days.Well, five weeks and five phone calls and or chats with Direc TV/AT&T customer service and still no recovery box.
If the problems were known and I called the same day to report it, why would I be charged to get a better system back until the supposed new upgrade system is fixed? As the VP, are you aware of this and is this acceptable? In January 2018, I called customer service as one of the mini genies (we have 1 main genie and 3 mini genies) seemed to be defective and we weren’t getting any sound.I was sent a replacement, but there were no instructions on what to do with the defective Mini genie.I went online my AT&T site and chatted with an operator.Tagged as: directv corporate headquarters, directv corporate office, directv corporate office address, directv corporate office email address, directv corporate office phone number, Direc TV customer complaint desk, direc TV customer complaints, directv headquarters, directv main office Hello, I have been experiencing some crazy purchases on my account. I am a good mom and try to teach my child right and what is acceptable and which is not.I have been charged for several PORNO”S I am very mad about this and my debit card has been charged with these orders on my bank account. I have been a customer for 12 yrs but this is getting out of control. THE MONEY WE PUT OUT EACH MONTH WE SHOULD NOT HAVE TO DEAL WITH ALL THIS STUFF.